Refund and Return Policy

Nurturic website and mobile application (collectively referred to as the “Platform”) is an online service owned, operated and managed by Pyrite Fitness Private Limited (“We” or “Our” or “Us” or “Company”). By using/accessing Our Platform, the users (“You” or “Your” or “Yourself” or “User”) are deemed to have accepted the terms and conditions listed below or as may be revised from time to time (“Refund Policy”). This Refund Policy governs the usage of the Platform by the User. This Refund Policy is for an indefinite period and the User understands and agrees that the User is bound by such terms till the time User access this Platform. Company reserves the right to change the terms and conditions of this Refund Policy from time to time without any obligation to notify You of such change and it is Your responsibility to check this Refund Policy periodically for any changes. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Refund Policy terms by Your continued use of the Platform after the date of such revised Refund Policy is posted.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS REFUND POLICY, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND YOU MUST DISCONTINUE THEIR USE IMMEDIATELY.

Terms:

  1. All payments in respect of the services availed through Platform shall be made to the Company through the Platform. To the extent permitted by applicable law and subject to the Company’s Privacy Policy, You acknowledge and agree that the Company may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information.
  2. In order to make payments online, You undertake to use a valid payment card or bank details or third party wallets or details required for any other mode of payment (“Payment Details”)having  sufficient funds or credit available to complete the payment on the Platform in good standing. By providing the Payment Details, You represent, warrant, and covenant that: (1) You are legally authorized to provide such Payment Details; (2) You are legally authorized to perform payments using such Payment Details; and (3) such action does not violate the terms and conditions applicable to Your use of such Payment Details or applicable law. You agree that You are responsible for any fees charged by Your mobile carrier in connection with Your use of the payment services through Your mobile. The Company shall use the Payment Details as described in the Company’s Privacy Policy .You may add, delete, and edit the Payment Details You have provided from time to time through the Platform.
  3. The payment receipt for completion of a transaction shall be provided by the respective vendors and the transaction summary shall be provided by the Company. The payment receipt and transaction summary shall be made available on the Platform and also sent to Your registered email address. Company collects payment on behalf of the respective vendor, and eventually settles the same.
  4. Except to the extent otherwise required by applicable law, the Company is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, the Company is not liable for any payments that do not complete because: (1) Your payment card or bank account or third party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided; (2) You have not provided the Company with correct Payment Details; (3) Your payment card has expired; or (4) circumstances beyond the Company’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interference from an outside force) prevent the execution of the transaction.
  5. With regards to payments, the Platform shall not be responsible for any unauthorized transactions conducted on Platform using Your payment card or internet banking. The Platform shall not be obligated to refund any money to You in such instances.  All the services or products bought by You through the Platform are non-refundable, non-transferrable, non-saleable and non-exchangeable. Only if the services or product purchased by You are not delivered in good condition, Company may, allow You to exchange for similar services within the amount spent for that particular service or product which was not delivered in good condition and in no other event or circumstances the amount spent by you for the services or the Product shall be refunded.
  6. If the product after opening is not as described requested to contact the assistance immediately. You will be requested to share image/Batch No./ Product details etc. If the product received is not up to Nurturic standards you may receive a replacement or exchange for the same.

When Returns & Exchange are not Possible

There are certain terms or scenarios where Returns and Exchange are not applicable

  • Opened or used boxes will not be accepted as returns.
  • For issues like allergic reactions, gastric issues, headache, unwanted reactions, flavors like/dislike etc  products are not applicable for return. It is always recommended to consult your physician before using the product.
  • Product is damaged because of use or product is not in the same condition as received.
  • Tampered product or missing serial number.
  • Improper storage of product (As instructed on product label)

It is the User’s responsibility to familiarize themselves with the Company’s Refund Policy, before subscribing/buying the products. By subscribing/buying, You acknowledge that You have read this Refund Policy and that You agree with and fully accept the terms of this Refund Policy.

Please contact customer service at  +91 9100082712 or email at sales@nurturic.com if You have any questions.